Frequently Asked Questions (FAQs)

HELP CENTER

Frequently Asked Questions

Find answers to the questions we receive most often about ordering, shipping, sizing, returns, and our print-on-demand products.

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Made To Order

Every item is printed specifically for your order.

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Worldwide Shipping

We proudly ship to customers around the world.

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Order Tracking

Tracking information is emailed once your order ships.

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Customer Support

Need help? Our team is always happy to assist.

What products does Juntotees offer?

We offer premium print-on-demand and dropshipping products including Adult Apparel, Kids Clothing, Pet Clothing, accessories, and seasonal gift collections.

Are your products made after I order?

Yes. Every item is produced after your order is placed, helping reduce waste while ensuring each product is freshly made.

How long does production and shipping take?

Production typically takes 2–7 business days. Shipping time depends on your destination and selected shipping method. Estimated delivery dates are shown during checkout.

Will I receive a tracking number?

Absolutely. Once your order has shipped, you’ll receive an email containing your tracking information so you can follow your package.

Can I change or cancel my order?

Yes, but only before production begins. Since our products are made to order, please contact us as soon as possible if you need any changes.

What if I ordered the wrong size?

Please review our size charts carefully before ordering. Because products are custom made, we generally cannot exchange items ordered in the wrong size unless there is a manufacturing error.

Do you accept returns or refunds?

We gladly assist with orders that arrive damaged, defective, incorrect, or are lost in transit. Please contact us within 30 days of delivery with your order number and photos if applicable.

Do colors look exactly the same as on my screen?

Small differences may occur due to monitor settings, lighting, and the printing process. We strive to reproduce every design as accurately as possible.

How should I wash my apparel?

Wash garments inside out using cold water with mild detergent. Avoid bleach, tumble dry on low heat or air dry, and do not iron directly on printed areas to maximize print longevity.

How can I contact customer support?

You can reach our support team anytime by emailing [email protected]. We aim to respond to all inquiries within 24–48 business hours.

Still Have Questions?

If you couldn’t find the answer you’re looking for, don’t worry. Our friendly customer support team is always ready to help.